We lost our dog of 15 years this past week. She died at home in the middle of the night, so I went online to look for pet crematoriums. I’m glad I didn’t listen to the other review, because they were extremely helpful & compassionate, from the answering service, until the time we picked up her ashes! They treated us as if she was a family member, & nothing less! They also have a wonderful website, where you can post your pet’s story, and read material to help you through your grieving process. I highly recommend them!