Frequently Asked Questions

If your pet has passed away at a veterinary hospital, you will need to ask which pet crematory they use. You do not have to use the facility your veterinary hospital suggests. Bring the cremation authorization form and call us at 585-265-9933 and we will handle the logistics. Partner vets will guide you through the process and provide relevant forms.

If your pet has passed away at home you may bring the pet to us, but we do require a scheduled appointment during office hours. After hours appointments are available upon request. Arranging the pick-up of your pet from your home is also available for a fee. Please call 585-265-9933.

Pet Passages Corporate Office
Monday - Friday 9:00am - 5:00pm EST Saturday - Sunday Closed

Most pet cremation providers offer two types of cremation; Pet Passages® is the only organization to offer three types of pet cremation services. We have Private, Semi-Private, and Communal options available. For full details visit the Cremation Services page.

A pet funeral or memorial service is a fine way to bring friends and family together in remembrance of your pet. We take care of all the details and support you through the service.

Funerals can range from simple private gatherings to a more formal service. Visit our Funeral Services page for more details.

Memorialization is a testament to your family’s love and devotion of your cherished pet. This can be achieved through tangible items such as urns or other memorial products, but there is also a unique opportunity online. Pet Passages® utilizes technology to create an online space to memorialize your pet in many different ways including photos, tribute messages, music, and more. Visit our Memorialization page for full details.

Naturally, you want to ease their way.

The decision to euthanize is a very difficult decision to make but is a necessary decision when the animal is starting to suffer. Please consult with your veterinary professional! They will have professional advice on how to ease your pet through this transition.

The word euthanasia comes to us from the Greek word that means “good death” or “fortunate death”. In modern society it generally refers to the practice of intentionally ending a life in order to relieve pain and suffering.

Pet Passages® has relationships with several traveling veterinary services that will perform euthanasia services on our premises. To learn more visit our Euthanasia page.

How do I plan a funeral for my pet?

Pet Passages offers the unique ability to have a funeral for your pet tailored to whatever fits you and your family best. From intimate and private to larger celebrations of life, we're happy to create a meaningful experience for you and your family.

What is a Certified Pet Funeral Director?

Our staff stand alone as professionally trained and certified pet funeral directors. You can trust this results in excellent and compassionate care through the loss of your pet.

How do I track my pet during cremation?

Earning your trust throughout your pets cremation is of the upmost importance to us. Using our proprietary software and with a commitment to transparency, you can track your pet through every step of the process.

How long will it take to get my pet's cremated remains returned to me?

Pet Passages has one of the shortest turn around times for receiving your pet's remains in the industry. We know you're anxious to have your loved one back where they belong.

Can I create an obituary for my pet?

Our Pet Tales software is truly unique. We allow you to celebrate the life of your beloved pet with an obituary system with several state of the art features.

Do you offer pet euthanasia services in your facility?

Euthanasia services don't need to be performed at veterinarian offices exclusively. Learn why euthanasia services provided in Pet Passages facilities may be a better experience for your pet at the end of their life.

Can I view my pet's cremation?

We're often asked by pet parents if there will be an opportunity to view their pet's cremation. This is possible at Pet Passages and can be a meaningful way to say goodbye to your pet.

How do I know I'm getting only my pet's ashes back?

Reassurance that your pet's ashes are the ones returned to you is critically important to Pet Passages. Learn how Pet Passages has become an industry leader in tracking and transparently communicating where your pet is in the cremation process, and confidently returning your pet's ashes back to you.

What types of cremation services does Pet Passages provide?

There are a lot of pet cremation options available. It can be confusing or overwhelming trying to pick the right option for you. Pet Passages aims to make it simple by offering 3 different options. This video outlines the options, including a cremation option exclusive to Pet Passages.

What do I do if my pet passes at home?

We understand just how upsetting and overwhelming it can be when your pet passes. If it happens at home, knowing what to do is important. This video goes through the simple steps it takes to have Pet Passages assist in afterlife care for your pet if they pass at your home.

About Pet Passages

We are North America’s largest independently owned and operated provider of pet funeral and cremation services. Pet Passages® is the name families and veterinarians turn to for professional and compassionate end of life pet care.